Why is information the key to innovation? How do companies manage the flood of data they receive every day? What are the main challenges? Answers can be found in a study led by MIT in 2010 involving 3,000 global executives. The objective was to provide an overview of the ways in which leaders conceive theRead more…

To change an organization’s culture, working on employees’ beliefs is indispensable. It starts with a cultural diagnosis ! Acting on the beliefs that reign within an organization is the key to change. A company’s performance depends on its ability to adapt to the changing needs of its clients and employees—which requires knowing how to bringRead more…

Positive deviants: they find innovative answers to seemingly unsolvable problems by transgressing the norms of their community. Merck tried out positive deviance in Mexico to improve faltering sales. David Gasser recounts how management agreed to hand over responsibility to teams in the field to identify and share what was working, rather than trying to fixRead more…