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Innovation, agility, customer and employee centricity – your navigation of each and every one of these leadership challenges begins with observation. To help you develop your observational skills, here is James Gilmore’s simple, concrete method: “The Six Looking Glasses”!


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Develop your observational skills to see the big picture, details, and opportunities better

Based on Look: A practical guide for improving your observational skills by James Gilmore (Greenleaf, February 2017) and an interview with Mark Greiner, Senior vice president business concept design and Chief Experience Officer (CXO) at Steelcase.


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