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Long term strategy  :  Value creation

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Platform companies, From controlling to orchestrating resources

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Norton & Company, March 2017) and an interview with Erik Johnson, product development manager at Netflix UK.

Platform Revolution

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Norton & Company, March 2017).

What kind of management suits a platform model?

N° 276, May 2017

Based on Platform Revolution: How Networked Markets Are Transforming the Economy-And How to Make Them Work for You by Geoffrey Parker, Marshall Van and Sangeet Paul Choudary (Harvard Business Review, March 2017).

Experience: the new heart of value creation

N° 275, April 2017

Based on L’expérience : le nouveau moteur de l’entreprise, by Christophe Rebours and Inès Pauly (Diateino, October 2016); “Why the Millions We Spend on Employee Engagement Buy Us So Little” by Jacob Morgan (Harvard Business Review, March 2017); “How Satya Nadella is making Microsoft cool again, and taking on Apple and Amazon” by Paul Smith (Financial Review, November 2016)

The “experience”: a new driving force for your company

N° 275, April 2017

Based on L’expérience : le nouveau moteur de l’entreprise, by Christophe Rebours and Inès Pauly (Diateino, October 2016).

The Experience, or How Microsoft Got Back in the Race

N° 275, April 2017

Based on “How Satya Nadella is making Microsoft cool again, and taking on Apple and Amazon” by Paul Smith (Financial Review, November 2016); “How Microsoft CEO Satya Nadella did what Steve Ballmer and Bill Gates couldn’t” by Matt Weinberger (Business Insider, January 2016) ; “Satya Nadella, l’homme qui réenchante Microsoft” by Romain Guegneau (Les Echos, February 2012) ; “Microsoft’s New CEO Nadella Says Secret To Success Is ‘Renew’ Or Die” by Connie Guglielmo (Forbes, April 2014).

Improve your customer service by creating an outstanding employee experience

N° 275, April 2017

Based on L’expérience, le nouveau moteur de l’entreprise by Christophe Rebours and Inès Pauly (Diateino, December 2016) and “Why the Millions We Spend on Employee Engagement Buy Us So Little” by Jacob Morgan (Harvard Business Review, March 2017).

Strategic agility: challenging value creation

N° 269, September 2016

Based on “Three Steps Towards Market Domination” by W. Chan Kim and Renée Mauborgne (INSEAD Knowledge, March 2016) and Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp, John Zeratsky and Braden Kowitz (Simon & Schuster, March 2016).

Creating an exceptional customer experience

N° 267, June 2016

Based on, inter alia “The Value of Customer Experience Quantified”, Webinar of Peter Kriss , (hbr.org, 2015), “Retail’s Future: Where Customer Experience and Employee Engagement Converge”, Eric Feinberg , (Foresee, 2015), “Une entreprise plus efficace grâce à l’expérience employé”, Bertrand Duperrin (www.duperrin.com, 2015) and an interview with Abubakr Safashatri, Marketing & Communication Manager EAU, Marriott International, Dubaï.

blockchain revolution: disintermediation at work!

N° 267, June 2016

Based on Blockchain Revolution: How the Technology Behind Bitcoin Is Changing Money, Business, and the World by Don and Alex Tapscott (Portfolio, May 2016) ; « How Blockchain Technology Could Change The World » by Bernad Marr (Forbes, May 2016)

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