Focus on Synthetron, a software system that facilitates discussion and decision-making, used for example by Shell. Based on a Business Digest article and on an interview with Graham Bobby, strategy manager of Shell Global Solutions (the Netherlands).

Focus on continuous change. Based on "The Underlying Structure of Continuous Change", MIT Sloan Management Review, summer 2006, and on an interview with Royston Greenwood, professor of strategic management at the University of Alberta Business School (Canada).

In order to deal with this “talent crisis”, business leaders are going to have to revamp all their human resources strategies. Based on "Workforce Crisis" by Ken Dychtwald, Tamara J. Erickson & Robert Morison (Harvard Business School Press, 2006), and the interviews with Louise Rolland, professor and CEO of the Australian Partnership for Business Work and Ageing, and Joachim Horras, Human Resources Manager for Germany, Deutsche Bank.

How can a company maintain its culture over the years when there is continual movement among employees? Based on "Culture and Demography in Organizations" by J. Richard Harrison & Glenn R. Carroll (Princeton, 2005), and the interviews with Sonja Sackmann, professor at Bundeswehr University, Munich, Germany, and Christophe Boone, professor at the University of Antwerp, Belgium.

India has examples for other companies—in either developed or emerging countries—to follow when they too have to cope with increased competition on the economic and/or job market. Based on « Bracing MNC Competition through Innovative HRM practices », Ashok Som,Thunderbird International Business Review, 2006, and the interview with Bikramjit Maitra, Vice President of Human Resources, Infosys Technologies (India).

What will be the negative consequences of this paradoxical reality, where unemployment coexists with a talent shortage? How should public authorities, companies, and individuals take action to avoid a genuine, all-out crisis? Based on « Confronting the Coming Talent Crunch: What’s Next », Manpower White paper, March 2006.

Which is the best style of leadership to deal with conflict? Based on "Leading Through Conflict," by Mark Gerzon, Harvard Business School Press, 2006, and the interviews with William Ury, director of the Global Negotiation Project, Harvard University, and Volker Hasewinkel, Senior EVP HRD, Deutsche Telekom.

How can we better master this art of asking questions? Based on "Les techniques de questionnement," Lionel Bellenger and Marie-Josée Couchaere, ESF Éditeur, 2002, and the interviews with Francesco Sofo, professor at the University of Canberra (Australia), and Frank Andracchi, Vice President of Constellation Generation Group, Constellation Power Generation (US).

Two different ways in crisis negociation. Based on the appendix (p. 235 to 243) of the book "Leading Through Conflict," by Mark Gerzon, published by Harvard Business School Press, April 2006, and an interview with Laurent Combalbert, a negotiator at GEOS.

Can conflict actually improve performance? Based on « Conflict in Organizations: Beyond Effectiveness and Performance », Carsten K.W. de Dreu and Bianca Beersma, European Journal of Work and Organizational Psychology, n°14, June 2005, and the interview with Jeanne Brett, DeWitt W. Buchanan, Jr. Distinguished Professor of Dispute Resolution and Organizations, Kellogg School of Management (United States).