One result of the “infobesity” that characterizes today’s business environment is that it is more and more difficult—yet critical—to get people’s attention. According to Dan Roam, the solution to this communication challenge is to illustrate words with pictures! Even if you hate to draw, visual thinking can enable you to communicate more efficiently and convincingly.Read more…

By Roland Reitter and Bernard Ramanantsoa, Economica, January 2012 What is trust? Why is it a strategic asset for companies now more than ever? How is trust built? How is it evaluated? Bernard Ramanantsoa and Roland Reitter, whose research has focused on the concept of corporate identity for the past several years, have just publishedRead more…

It is clear that motivated employees perform best. But what is the key driver of motivation? Making consistent, daily progress in the work itself, say Teresa Amabile and Steven Kramer, whose research sheds light on the processes that underlie motivation, revealing the most effective principles and behaviors for combatting employee disengagement. The gap between observableRead more…

Waves of social outcry and protest; debt crises in the United States, Europe, and Japan; a growing desire for autonomy among workers; and new technologies that upset the fundamentals of traditional business — 2011 represents a peak in the waves of changes affecting the business world since the beginning of the century. How will businessRead more…

No customer can come first without valuing and winning the engagement of employees. The Indian company HCLT, a veritable laboratory for employee motivation and engagement, unveils its iconoclastic methods Taking care of employees is the best way to attract customers. That, in a nutshell, is the management philosophy of Vineet Nayar, CEO of HCL TechnologiesRead more…