Experience: the new heart of value creation

Value creation is no longer about having a technological advantage or how much you spend on marketing. It’s about the quality of the experiences that a company gives its customers, employees and all its stakeholders. From Airbnb to PSA to P&G, many leaders are transforming the way they design their offers and manage their teams….

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Digital transformation, engagement, learning & development… Here are 5 must-read articles published this March!

Here are five articles that stood out this month for their originality, relevance, and/or analysis. Happy reading!   1. Leadership “11 Leadership Guidelines for the Digital Age” (INSEAD Knowledge) In response to a 2016 survey revealing that top management still lacks the knowledge and awareness necessary to lead digital transformation, INSEAD’s Liri Andersson and Ludo…

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Loss of meaning, loss of passion = brown-out

In addition to burn-out and bore-out, two professional afflictions born respectively from excess of work or boredom, there is a third pathology emerging. Caused by the demotivation that is provoked when daily tasks are plagued with absurdities, this condition is known as brown-out (literally, a drop in voltage in electrical power supply). How can you…

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Problems you’ll face in the future thanks to robotics, genomics, and big data

Displaced workers, designer babies, the death of privacy and proliferation of cybercrime… How will you and your business respond to a few of the most problematic issues that the industries of the future are going to raise? “For most of the world’s 7.2 billion people, innovation and globalization have created opportunity the likes of which…

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How pride strengthens your leadership: motivation, efficiency, and influence

“Vanity is wanting to appear as though you are something; ambition is wanting to be something; self-regard is believing you are something; and pride is knowing what you are worth” — these words, attributed to the Polish statesman Edward Raczynski, reflect the ambiguity that persists around the concept of pride. Often confused with arrogance or…

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Foster cooperation between your team and the rest of the company

Even when a team has a high degree of internal collaboration, its modus operandi with the rest of the company might be insular. How can you cultivate the free flow of ideas, skills and talents between your team and the rest of the organization?   1/MAKE EVERYONE’S WORK MEANINGFUL Your workers cannot possibly open up…

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How tapping into collective intelligence promotes employee engagement at Covéa

What role do leaders play in facilitating collective intelligence? How can they ensure that the intelligence produces initiatives that all employees will embrace? These are just two of the questions we put to Mithra Sarrafi, head of Covéa’s university, who organizes regular collaborative workshops. As head of the Covéa Campus, Mithra Sarrafi leads a team…

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How to lead wiser groups

You as a leader can take concrete steps to counteract groupthink and integrate a diverse range of independent information and opinions. To increase the success of your group decision-making processes, adopt the following specific behaviors, processes, and digital innovations. 1- GET EVERYONE TO PARTICIPATE Encourage individuals to share information and opinions – Be inquisitive and…

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Words from our advisory committee

A member of the Business Digest advisory committee, Langdon Morris presents his book Agile Innovation. He focuses in particular on the concept of « speed, » which is one of the key challenges of any innovation effort today. According to him, innovation is not just a question of new products and services but also the…

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Visual thinking: using pictures to get your ideas across

One result of the “infobesity” that characterizes today’s business environment is that it is more and more difficult—yet critical—to get people’s attention. According to Dan Roam, the solution to this communication challenge is to illustrate words with pictures! Even if you hate to draw, visual thinking can enable you to communicate more efficiently and convincingly….

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